FU
Frikkie U
1 reviews | Active since Mar 2013
18 Dec 2015, 13:14
Out of stock of 3d glasses
I prebooked tickets for Star Wars for Saturday 19 Dec 14:00. It was supposed to be 3D. While back at the ranch they now downgraded the movie to normal due to stock problem on their 3D glasses. Now I have two questions in this regard. Firstly, could ster kinekor not forsee that they need extra glasses and ordered extra for this time? Secondly, normal movies at this venue cost R53 while we paid R70 a ticket. How will I be reimburst for this error on ster kinikor's side. I bought 5 tickets so the maths comes down to R85
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Ster-Kinekor's replyOfficial
18 Dec 2015, 16:42Hello Frikkie.Urie,
Thank you for bringing this matter to our attention.
Your complaint has been escalated to the branch manager and I understand that he has been in touch with you already. We are very sorry for the inconvenience.
Regards
Ster-Kinekor
Thank you for bringing this matter to our attention.
Your complaint has been escalated to the branch manager and I understand that he has been in touch with you already. We are very sorry for the inconvenience.
Regards
Ster-Kinekor
Ster-Kinekor's reply18 Dec 2015, 16:42
Official
Hello Frikkie.Urie,
Thank you for bringing this matter to our attention.
Your complaint has been escalated to the branch manager and I understand that he has been in touch with you already. We are very sorry for the inconvenience.
Regards
Ster-Kinekor
Thank you for bringing this matter to our attention.
Your complaint has been escalated to the branch manager and I understand that he has been in touch with you already. We are very sorry for the inconvenience.
Regards
Ster-Kinekor