1 reviews | Active since Nov 2017
Online seat numbers incorrect
On Wednesday I booked online tickets to watch Infinity war with my family we booked a double seat and a single seat at cresta cine3 Seats A10,A11, A12. When arriving at the fully booked theatre we found the online booking and seat numbers were different and the double seat I booked A10 & A11 was actually numbered A9 & A10. And A8 & A9 were booked by another couple. So I was forced to sit through a 3 hour movie in a double seat with a stranger. After complaining at the cinema and on their website I have had no response nor feedback. This is a disgusting way to treat patrons.
Dear Derrick,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Derrick,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor