Online Payment Took double and Declined both on the website

<p>I tried to book 2 tickets online at 11 Feb 2017 16:11:44. when i entered my credit card details i was redirected to the FNB payment portal. I enterd the one time pin and it redirected to Ster Kinekors website. After about 2 minutes of the website loading it said declined. The money at that point was already taken off my account.</p> <p> </p> <p>I then tried this again and the same thing happened. I am now out R164 and ster-Kinekor say i need to fill in a lenghty form and that it can take 4 to 8 weeks to refund????? they already charge so much and yet the money has succesfully gone off my account. I then went to the theatre to get my tickets and was only then sucesfull. So i have been charged x3 the normal amount of the tickets at the end of the day. Something needs to be done about this or i will be contacting legal advise.</p>