LM
Lerato M
1 reviews | Active since Mar 2015
01 May 2019, 17:16
Online booking transaction failure
I booked an Avengers End game online ticket for 4th of May 2018 today tge 01st of May. My payment was successful and the amount was debited from my bank however the website said it wasn't successful I should try again.
I booked *****s nest seat for R164 under Newtown Junction cinema.
Like really now, the website does not have any customer service query site for us to lay our complaints. All I want is a refund in my bank. This is super annoying and its such an inconvenience.
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Replies (1)
Ster-Kinekor's replyOfficial
08 Jun 2019, 15:37 Good Day Lerato
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply08 Jun 2019, 15:37
Official
Good Day Lerato
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor