SS
Sue-Marie Swart
1 reviews | Active since Sept 2019
10 Sept 2019, 12:08
Online booking **** - Money ******
I paid for movie tickets and snacks only and never received the tickets. I made various phone calls and went to the movie theater in Secunda where they actually made me purchase new movie ticket and I sent various emails and I am still waiting for my refund. This happened at the end of July. I kept getting emails with reference numbers and I would attach the corresponding documents but to this day nobody has bothered to try and resolve this matter. This was R636 which has been ****** from me.
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Ster-Kinekor's replyOfficial
18 Sept 2019, 12:44Good Day Sue Marie
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply18 Sept 2019, 12:44
Official
Good Day Sue Marie
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor