DP
Dee P

1 reviews | Active since Sept 2014

30 Jan 2017, 10:46

Online Booking - Incorrect Seat Nos issued

<p>I CANT SEEM TO UNDERSTAND HOW AND WHY! I went online to book tickets, chose row AA (at that point only a handful of tickets were booked) however when i got my email confirmation i got ROW S. I went onto facebook on friday and inboxed ster kinekor. i emailed gatewaymanager to assist - no response. on saturday I had one miss call from ster kinekor. this morning I get a call from vigie (team leader for ticket line) to tell me it isnt my fault neither is it her. she tried talking over me on so many occassions. i cant even remember getting a sincere apology. after all her yapping. i ask her what row seats are available. im offered row G. WHY MUST I SUFFER FOR A SYSTEM ERROR STER KINEKOR HAS ONCE AGAIN. I want a better solution today!!!! </p>

0
Replies (1)
Ster-Kinekor
Ster-Kinekor's reply31 Jan 2017, 14:37
Official


Please accept my sincere apology on behalf of Sterkinekor. I am very sorry to learn about your experience on our website we will forward a complaint to the relevant persons.