Online Booking gone wrong - Ster Kinekor finds easy way out using T&C's

<p>Sterkinekor new online system asked me to pick a cinema and we did the next step is to pick a time. Their system gives you times of various cinemas even after you picked yours. Naturall i picked the first timeslot as it came through on the open screen. Paid and only when the ticket came through we realized what had happened and it was for 5 tickets. this happened within minutes and we called the centre and was given the run around like you never belived. They would not even cancel the the tickets they keep referring to the terms and conditions. Tried to talk to the manager and she or he did niot have the decency to call me back. Eventually i was asked to call the incorrect cinema and ask the manager there to cancel. when i spoke to the manager there she told me that they must be joking as they are the ones who can assist me to do this. Any way i informed her out booking details and told her we would not be coming at we were in the other end of town. we then booked our new 5 tickets and went to see the show. we paid twice and was going to write to ster-kinekor and ask them to assist. took screen shots of their system and sent it to info. The issues was on the 26/12/2016 and to date have written 3/4 times with a case number being sent to me but no response.is this how Ster-kinekor treats and responds to their customers? imagine if all businesses used this approach to deal with incorrect bookings etc. if it were a day later or a week later, i would understand and walk away. this was minutes after the mistake was made.</p>