Online booking gone wrong, ****** by ster kinekor!

<p>On Tuesday December 6 I was attempting to purchase tickets via the ster kinikor app and have been unable to do so.<br />The app wont open and still wont today. I then went directly to the website and bought 2 tickets and after paying for them, received a message that there has been an error with my purchase and that I may have been charged.</p> <p>I immediately called your call center and was informed the payment is still pending and will be reversed within 24 hours. I then went to the cinema and bought new tickets the same day.</p> <p>Its been 48 hours and the first payment on my statement is appearing as a charged and has not been reversed like I was told it would be. I would like my first payment to refunded please.</p> <p>Card ending with 4577</p> <p> </p> <p>I called 48 hrs ago and was told by a dude that he will email the finance team and get back to me the same day.</p> <p>48hrs later, what a supprise. I went on Facebook today and was told someone would get back to me. Unless the defintition of 24hrs or today has somehow change meanings, I am utterly disgusted with the lack of ownership from Ster-Kinekor. </p> <p> </p> <p>The weird part is, it was not a large amount. I even bought tickets on the same day to watch the movie I wanted to watch while booking online.</p> <p> </p> <p>I hope I get some results soon.</p> <p> </p> <p> </p>