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graham.diesel graham.diesel

1 reviews | Active since Jul 2016

20 Apr 2017, 10:08

Online Booking fail for Sterkinekor

<p>I used the app to do an online bookin gto see Ghost in the Shell on the evening of 4 April. The transaction went through on my credit card, but I did not rceive any confirmation. </p> <p>Arriving at the movies the next morning, I discovered that the booking was not made, and had to buy tickets again. The consutants present could not help me to resolve the matter and eventually phoned ticket line to try and resolve the matter. I was promised that because the transaction did no go through on 'their' side, the money woul dautomatically revert back to my acount within 24 hours.</p> <p> </p> <p>Obviously I have not received my money back...</p> <p> </p> <p>So today I phone online bookings. The only way to get my money back is to provide a copy of my bank statement, send my credit card number and expiery date. </p> <p> </p> <p>Unhappy customer who will not use online bookings again... </p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply09 Sept 2017, 17:57
Official

Dear Graham Diesel

Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.