Online Booking Error- Still awaiting refund!

Hi there,<br> <br> On Tuesday the 16.06.2015 I booked five movie tickets online for Jurassic World 3D for the 8pm show using my credit card. R334.50 was reserved for the purchase and I received an SMS notification from my bank to prove it. I booked these tickets using my ipad and just after I received the SMS notification I received a pop up message on the ster kinekor screen advising that the transaction did not go through and that the money deducted from my account will be refunded. <br> <br> On arriving at the cinema I tried collecting the tickets at the collection box as I was not refunded as yet and to my disappointment no tickets had printed. I then booked five additional tickets at the self service counter which equated to R395 thinking that perhaps the refund may have just been delayed. It is now two days later and still nothing has been refunded. <br> <br> I am livid by what has come of this, purchasing movie tickets online should be convenient and effortless. I would like to know when the R334.50 will be refunded to my account!<br> <br> Thanks.<br> <br> <br>