Online Booking

This evening i used a Ster-Kinekor app to book for a movie that is opening today, because i know that there will be a line if i had to go direct to the cinema. The app took me through all the steps and i made payment, the payment went off from my bank account amounting to R105.50 including the booking fee. The app ended up timing out without me receiving my booking details whilst they have taken my money from the bank. I then called their call center to find out what was going on, that means i must use more money calling. The gentlemen said the booking went through, he will have to refund the money, i asked him just to do another booking since it didn't go through, he then quoted me R109 which was more than what it was initially and i still had to use my own airtime to call them because their ****** app didn't do what it was supposed to do. I then asked him to refund me back my money so i can go buy the tickets myself, i still have not received my money and now i cant buy tickets because they are failing to reverse my money while it was easy for them to take it without giving me my tickets, i am highly disappointed and i need my R105.50 back in my account.