KG
Kersin G

1 reviews | Active since Oct 2010

07 Jan 2016, 15:38

Once again Ster - Kinekor has atrocious service

Went to movies on the 04/01/2015 12pm movie.. <br> Gateway has +-12 tellers to serve pop corn (etc) only 4 was open. <br> waiting time in each que was over 30mins <br> Heard dozens of people complaining<br> Finally another counter serving only the new combo opened. <br> stood in that que for 10 minutes only to be told that they do not accept cards, although there was a card machine on the \till point"<br> After a few minute of aggravation teller swiped my card using the very machine that she said was not working<br> then waited another 5-10 minutes for my drinks to come from the main tellers.<br> Then my ster kinekor card was not swiped for the points.<br> Then stood another 10 minutes waiting for spices to be refilled"

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply12 Jan 2016, 09:16
Official
Hello Kersin,

Thank you for reporting this. We apologize for the inconvenience caused to you.

Your complaint has been forwarded to the relevant department who will revert back to you soon.

Regards,

Ster-Kinekor