JG
Judy G

1 reviews | Active since Mar 2015

23 Jan 2017, 08:27

On line app fail!

<p>Wile booking for movies on line you have to fill in your discount card number, then the app times out, and you go to book at the movies. Only to find out that now they say you have already used your discount which you havent and you end up paying full price. Ive sent about 17 emails , spoken to thick call centre people and still no resolve to refunding my full price tickets. Gateway Ster kinikor is a joke, often running out of popcorn and basic sweets, broken chairs and dirty cinima,marks on the screen the list goes on. Pavillion Nu metro here we come!</p>

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Replies (5)
JG
Judy G's update25 Jan 2017, 11:35
Reviewer Update

Ive noticed that Ster kinikor doesnt seem to reply to any hello perter complaints?

Where can I go for a result then?

Ster-Kinekor
Ster-Kinekor's reply25 Jan 2017, 18:18
Official


Please accept my sincere apology on behalf of our cinema. I am very sorry to learn about your experience at the cinema we will forward a complaint to the regional manager at the cinema.

Kind Regards

JG
Judy G's update27 Jan 2017, 10:01
Reviewer Update

And Still no reply, 2 months away from a year since my first call????

JG
Judy G's update30 Jan 2017, 10:03
Reviewer Update

Still no reply?

JG
Judy G's update20 Feb 2017, 13:02
Reviewer Update

ANSWER ME PLEASE