cK
christy K

1 reviews | Active since Jul 2015

14 Jul 2015, 14:45

off food

I booked prestige movie tickets at gateway and booked 2 pepperoni pizza combo meals. the pizzas were from pizza hut in Gateway.My sister sat separately from me, and at the end of the movie when we met up neither of us had eaten our pizzas because they tasted off. I complained to management. And she told us that's just how they taste. And even made the lady who serves behind the counter smell it. Which smelled like off fish.(before management had arrived the same woman behind the counter had said it smelled bad). Management said we were the first to complain and so it must be because we are not used to the taste. For the price you pay at prestige for food I am not happy with managements explanation. You can not serve food like this to customers who pay so much money for this service and show a lack of customer support or reimbur*****t for bad food .

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply14 Jul 2015, 16:14
Official
Hello christyknight,

Thank you for reporting this. We apologize for the inconvenience caused to you.

Your complaint has been forwarded to the relevant department who will revert back to you soon.

Regards,

Ster-Kinekor