AE
Aneen E

1 reviews | Active since Mar 2009

26 Aug 2015, 12:05

Not the first time

I have never been to a movie at festival mall without a snag. Can you please investigate this branch as it is not up to the Sterkinekor standard I am use to.<br> The issues this week :<br> 1. the bathroom door did not close properly and there was no soap in the dispenser<br> 2. There was no small popcorn sizes available and was forced to pay for the bigger container and waste when we had enough<br> 3. To top it all off the popcorn was stale.<br> So much for taking the special girls in my life for a treat.<br> NO-NO-NO<br> When I asked the attendee if I should hello peter them she said please do so.<br> Bad Bad Bad

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply01 Sept 2015, 17:12
Official
Hello annie30,

Please accept our apology for the delay in responding to your complaint as well as your poor experience.

Your feedback has been sent to management for feedback and resolution. We trust the issues raised can be speedily resolved so that we can once again welcome you back into our cinemas.

Thank you
Tanya