Not responding to complaint

I have logged a complaint on Ster-Kinekor's website on Saturday 4 April after we had a bad experience at the Brooklyn cinema in Pretoria. This was Easter weekend and I expected that I won't get a response before 7 April.<br> <br> On 8 April, Lynette contacted me via email, saying the complaint was forwarded to the relevant department and that I would receive a response within 48 hours. By 10 April I have not received anything and I logged a complaint on the website once again, but there was no reply. On Monday 13 April, I sent an email to [Email Removed] saying that I am still waiting and once again, no reply.<br> <br> Clearly your 48 hours is different from mine.<br> <br> The reference number that I was given by Lynette is: 28987<br> <br> Just because you basically have a monopoly in the industry, does not mean you can treat customers like this.<br> <br> As stated in my second complaint on your website, I can be contacted anytime via email, or on my cell phone after 13:15, but not on Thursdays. I am a student and I have class in the mornings.<br> <br> I hope that this forth attempt to contact you will be successful.