EP
Evashree P

1 reviews | Active since Sept 2012

21 Mar 2016, 12:16

not enough staff. dirty seats. long queues

on a long weekend as well as school holidays it is common sense to expect large volumes of people. on Saturday at 2pm i was surprised 2 see a long queue all the way t ciao baby of people waiting 2 buy popcornour show started in 10 minutes and we mustv stood for 15 to 20mins. only 2 yes TWO cashiers were at the till. slowly 1 more appearedthen miraculously 1 more. even at 4 cashiers the lines were now overflowing and the people behind the tills were not working quickly. <br> <br> once in the cinema we had already entered when the show started due to waiting outside. we were disgusted 2 find the seats were not cleaned and was full of popcorn we had to do it.<br> there was no supervisor in sight. no one tried to assist the queues. you guys need to up your game and handle busy weekends better. <br>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply22 Mar 2016, 17:16
Official
Hello Evashree,

Thank you for reporting this.

We apologize for the inconvenience caused to you.

Cedar Square Management has been in contact with you via email due to no success of reaching you telephonically.

Regards,

Ster-Kinekor