Non existing customer service

<p>On 31 October my husband and I decided to go to the movies. The movie that we want to see was not showing at Ster Kinekor Vaal Mall, Vanderbijlpark so we opt to travel the 20 km to Three Rivers Riversquare Ster Kinekor. On our arrival at the cinema we found no attendants at the counter to assist us with purchasing our tickets. We then make use of the self-service terminal. The attendats were all relaxing on the coaches in the waiting area - some of them even fast asleep. The starting time for the movie was 15h00, so at 14h50 we entered the pitch dark theatre - no attendant checking our tickets- no aircon! On asking about the aiconditioning, we were told "sorry the aircon is not working" Imagine watching a movie (duration 2h15) in a theatre with no aircon or even airflow! We decide to leave and ask for a refund as we are not going to pay R114 to sit in that hotbox for 2 hours! I ask to speak to the manager to complain about the fact that there were no notice sign at the counter explaining about the out of order airconditioning. Jabulile told us that the manager was not available as he was at Ster Kinekor Vaal Mall, Vanderbilpark. The attendant, Jabulile, then issued re-admission vouchers that I did not want - I want my money back as we are not going back to Riversquare Ster Kinekor. Jabulile then told us that it would be okay to redeem the vouchers at Ster Kinekor Vaal Mall, Vanderbijlpark, reassure us that the movie is showing at Vaal Mall - well I thought that maybe I missed it when checking the movies showing at Vaal Mall. Needless to say that the movie was indeed not showing at Vaal Maal Kinekor and upon me requesting to speak to the manager,been told that he, yes! wait for it.......... is at Riversquare Ster Kinekor! This is a long story - but the moral of it is that I am nobodies, not even Jabulile's, fool. Very, very poor and bad customer service! If the customers do not buy movie tickets.....where will Jabulile's paycheck comes form?</p>