Non Existent Service

I tried activating my Discovery Vitality card online but when it comes to payment, it can't process it. I phoned the complaint line and they say it goes off frequently and I must go to a branch. I phoned head office on *** but get put through to a voice mail. <br> <br> How on earth in this digital era of 2015 can a supplier with an online presence not ensure that they can take payment? How can a complaint line not actually resolve my query or even give me a reference number?<br> <br> This is just all round bad non-customer driven bad service.