1 reviews | Active since Jan 2017

21 Dec 2018, 14:50

No words ?

We loved coming to the Prestige lounge and finally there is a movie both our kids want to watch. First we dont get told when buying our tickets to bring our 3D glasses so today we had to buy yet another 4 pairs!!! Cherry on top because our kids are 10 and not 13 they are not allowed in. Isn't it you as a parents choice??? The extra cherry is we booked for 2h30 and the cashier decided to book us at 11h30!!!??? So now the movies are full and we spend a R1000 on a ???? movie we can't watch!!! We look like utter idiots on our date day with our kids!!! Your times on the internet also doesn't correspond with actual availability!! This was meant to be a special day shared with our kids, so thanks for messing it up!!! This was our last day with them. In general you show all the **** movies in Prestige and for 1 there was a movie worth while.

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply09 Feb 2019, 10:33
Official
Good Day Angelique, 

 

Thank you for taking the time to contact us to share your experience.

 

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to 
do so on this occasion. 

 

Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours. 

 

Kind Regards 

 

Sterkinekor