No Volume during a movie

On Thursday Evening I went to watch Big Hero 6 at Newtown Junction. For 20 minutes during the movie there was no Volume. I eventually went out to enquire. The person I told about this didn't even care or apologise. She just shouted to the back \No volume in Cinema 3". After the movie there cinema was closed no manager to seek a refund from Or advised of the dis satisfactory service they gave me. Where is the value for my money. And how are they the best cinema with such ****py service. Newtown Junction has the best seats. But they need to get their **** together and give me my refund. They claim to be best. Well their popcorn is good. Some other branches just suck. These are the kind of issues they should address so their service is the same in all branches. if i was at Southgate this should have never happened. The guys at SouthGate are always so friendly and helpful. Shame on you Newtown and its a new Branch. Its this type of ******* performance that destroys the efforts of those who try to do good for a company. I still want my refund. mxm"""