No staff on premises! Extremely bad service at prestige 3D

Ster-Kinekor The Grove Mall Prestige 3D. Cinema 2, *****s seat C4-C5. Jumanji 19:45 Took my wife out for a luxurious movie night for her birthday. Worst night ever! Paid R304.00 for 2 Tickets to watch Jumanji 7:45 January 25 2018. Paid R426.20 for 2 platters and requested it to be delivered at 20:15 at the start of the movie. It was 21:30 and the food + drinks never arrived. After 21:30 I went out the cinema twice to ask where my food was, the staff said she forgot. "sorry" 10 mins later she brought only one platter, it was cold. Only one platter was brought to us and we paid for 2 platters, we where ****** starving as we haven't had any food before hand. They delivered only one platter 10mins before the end of the movie. The second never arrived. You have to see the CCTV footage of what I'm about to tell you.

After the movie we went out to demand our money back for the food we did not received, and guess what... There where no staff in the whole of the ster-kinekor cinema vicinity. I walked into the 2 kitchens, walked around behind the tills, into the offices and also into the manager's office. THERE WHERE NOT A SINGLE STAFF MEMBER AT/INSIDE THE CINEMA. 30mins my wife and I walked around and called out. No staff. I ended up calling The Grove security to help us out. After about 45mins we found only the manager outside the mall. The staff already left to go home, the manager called the staff back to sort out the issue. She forgot about our food and denied that we paid for 2 platters after the till slip was presented, we got our R170 back at around 23:30.

What a disgrace. What a disappointment. What a birthday experience. Ster-Kinekor is supposed to set the standard for a prestige cinema. I expect what I pay for.

My wife's birthday was ruined by incompetency, and it's your useless staff! SHE HAD ONE Fu....g JOB and she failed. I paid prestige price, expected prestige service and found useless nu-metro standard.

I expect to be compensated. Take a look at the CCTV - I dare you. Make this right, make a plan. I need this to be escalated as I was a regular customer! Albert