No seats, no etiquette, no manager, no joy from customer service

<p>Nikki-Leigh sold unavailable tickets then passed herself off as being the assistant manager since the manager made an appearance. We had an audience whilst lodging our complaint (D****ha, Ashleigh and a black girl with braids). She never asked for our details so the manager could contact us. D****ha suggested we had to approach the man in our seat that the manager assigned to him and "reprimand him and ask him to vacate the seat"...Not my job. Ashley i asked to please remove herself from the situation as she is the one who didnt put my snacks in a box, i had to carry it in my handbag, and giving me the wrong sweets. she said whatever and do i think im her teacher to tell her what to do. She made some kind of hand gesture and rolled her eyes at me. Nikki never asked them to return to their work stations. Customer service refuses to help with this complaint even though it is said that you will be contacted within 24 hrs. So today i was placed on hold for more than 15 mins and transferred to 6 different people and even their superiors lies about being on a call and then ten seconds later in a meeting. I have to say that I have never been this humiliated by ******** staff and with me being a paid customer. I do wish for this young ladies to better themselves or completely get out of the customer service industry. Their poisonous attitude leaves much to be desired. If i find no joy here, what do i do? Contact the ombudsman and consumer protector as i paid money and is a consumer who is being treated as a dog. CAS-30536-L0L1T2 and CAS-33334-Q9C7G8.</p>