1 reviews | Active since Sept 2016
No Response to complaint from Ster-Kinekor
On the 14th of March I emailed ********** with my complaint -I have still not yet received a response as per my below complaint.
Dear Sterkinekor team
Last night (13/03/2018 – 19:15pm) I took my Wife to the movies for our anniversary. We were excited to watch Jumanji but towards the end of the movie the picture got really dark that we could not see the ending of the movie.
It was Cine 3 – we sat in Row A seat 5&6 at the East Rand Mall - Boksburg
This is unacceptable as we occur cost to enjoy the leisure.
This is a disappointment.
I did lay a complaint as well with the staff but not sure if it was conceded.
I hoping that this will be corrected for others to enjoy what they pay for.
Dear Arveens
Thank you for taking the time to contact us to share your experience.
We always endeavor to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Dear Arveens
Thank you for taking the time to contact us to share your experience.
We always endeavor to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,