No response to complaint

<p>I lodged a complaint on the 17th of September 2016 with regards to poor service at Ster Kinekor Prestige at Cavendish Square. When I did not receive a response I contacted the call centre, and the operator indicated that had been contacted by the manager, which was not the case. The operator reopened the case number, but still, no response. On the 29th of October I spoke to a member of the management team at Ster Kinekor Cavendish Square, and he undertook to contact me regarding the complaint. Yet again, no response. This hardly feels like a premium experience. Very disappointing. </p>