No response received after many attempts to solve

On 26 March my son & I attended a viewing of the Superman vs Batman movie, 17h00 show at Eastgate Ster Kinekor. The entrance to the cinemas are cramped for which we and multiple movie goers were going into while the IMAX show finished & those people left.<br> After the doors were opened (cleaners finished) everyone pushed their way in, NO LIGHTS ON IN THE CINEMA, except the blue line on the steps, the pushing crowd seperated my son & I. After he found me & our seats in the front row, he was in pain, he had been pushed & fell down the stairs from the top of the seating area to the bottom step. He said he'd be fine & I elevated his leg onto mine for the duration of the film because I couldn't get him out in the dark.<br> After the movie I had to battle to get him up the stairs injured & to the manager where a complaint was logged & medical assistance called. The security guard took photos & statements before the ambulance took my son to the Life Medical Centre in Bedfordview. <br> The costs for this negligence needs to be recouped from Ster Kinekor & after logging numerous queries on their Facebook page and website NO ONE HAS MADE CONTACT.<br> His injuries were not self inflicted & we want answe