RM
Rehana M

1 reviews | Active since Mar 2012

04 Jan 2018, 13:27

No Response Received

On the 25th of December 2017 - I signed up for SK Club membership. On the 26th of December 2017 I took my daughter and brother to the movies but was unable to utilise my membership as I did not have any card details. I had activated my membership but still no details.

I used my Standard Bank MasterCard to purchase the tickets’ and received no discount. The staff at the Rosebank Sterkinekor were unhelpful and rude.

Please assist and advise if I am able to load those points and to get a membership card.

0
Replies (8)
Ster-Kinekor
Ster-Kinekor's reply10 Jan 2018, 20:29
Official

Dear Rehana

We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Some one will give you a call with this regards.

RM
Rehana M's update12 Jan 2018, 10:04
Reviewer Update
No Call received to date, please can this be resolved asap
RM
Rehana M's update15 Jan 2018, 13:28
Reviewer Update
Reference 124214 received on Sunday 14/01/2018 - Still no resolution?
Ster-Kinekor
Ster-Kinekor's reply16 Jan 2018, 19:33
Official

We apologise for the inconvenience caused,please contact our ticket line or customer care so that we can trace for the card numbers .

RM
Rehana M's update17 Jan 2018, 10:24
Reviewer Update
Please don't ask me to call the call centre to trace the card number...I DO NOT HAVE A CARD NUMBER TO BEGIN WITH. this process is frustrating and becoming cumbersome. Please can someone call me to sort this out
RM
Rehana M's update02 Feb 2018, 10:04
Reviewer Update
I am still awaiting feedback on this matter? Ster Kinekor is just useless and dont really care about their patrons!!!!!!!!!!!!!!!!!
RM
Rehana M's update21 Jun 2018, 12:13
Reviewer Update
SK has not bothered to respond. Useless and definitely dont require my business
RM
Rehana M's update19 Jun 2019, 10:10
Reviewer Update
No feedback received from Ster Kinekor, definitely wont be supporting you in future. Despite my numerous attempts to have this resolved no one cares to assist. Absolutely ****ty Service