NO response. Disgusting service

During the festive season Ster kinekor gateway was under staffed by literally having just one cashier available for the popcorn line, I waited over an hour to be served with cool drink that was flat and warm I had to leave my movie which I was late for already to get it exchanged. On the other hand two customers ended up having a physical fight out of frustration waiting in the line management didn't even respond at the time or after, Besides the service being so pathetic I can't understand how in a time like that they were under staffed and it's over one week that I laid a complaint on the or Facebook page and customer care email and I received no response. Gateway service was just disgusting <br>