No resolution to complaint after two weeks

<p>I submitted a complaint to Ster Kinekor via their Facebook page on 20 November as the discounted movie ticket benefit via Edgars Club is no longer working since they updated their system in October. I ended up paying R80 more than I should have for tickets to an IMAX movie. </p> <p>I was given a reference number (CAS-20177-C9W2K1) and received an email on 23 November advising that I would be contacted soon (within 24 hours) to resolve my problem. This did not happen. I have followed up via Facebook and simply get a response of "we'll follow up again". Still nothing. It is a premium service via Edgars Club for discounted movie tickets at Ster Kinekor, no notification was sent to members regarding the fact that the discount feature isn't working on the new system or information for how to fix the problem. </p> <p>I am wanting to use this benefit and receive my associated discount for more movie tickets, but I am limbo waiting for feedback. No promise of a refund for being over charged, no information for how to fix the discount so that I don't encounter the same problem in future and no apology for the inconvenience caused. I am exceptionally dissatisfied with this "service". </p>