No reply to complaint
<p>I took my family to a movie at the Carnival City theatre on 10 September. Just before the end of the movie, there was a power failure, therefore we could not see the end. I have lodged a complaint with Ster-Kinekor the following day and received a confirmation email from them. It stated that the complaint has been lodged and that an agent will contact me within 24 hours. It has now been 19 DAYS and even after I have sent two more emails, still NO response.</p>
I find it totally unacceptable that the business has not responded to my 4 emails (the first one dated 6 weeks ago) or to this review. Customer relations are clearly not a priority to them. If one looks at all the empty movie theatres, one would have expected them to show more interest in a complaint from a patron.
I find it totally unacceptable that the business has not responded to my 4 emails (the first one dated 6 weeks ago) or to this review. Customer relations are clearly not a priority to them. If one looks at all the empty movie theatres, one would have expected them to show more interest in a complaint from a patron.
We apologise for the inconvenience caused to you,please go back to the cinema and they will offer you a complementary ticket to watch any movie.
We apologise for the inconvenience caused to you,please go back to the cinema and they will offer you a complementary ticket to watch any movie.