1 reviews | Active since May 2016

07 Jan 2017, 17:31

No refund, Vitality benefit gone

<p>I booked two tickets for the wrong day online using my Vitality cards. I was told that these tickets were not at all amenable. So I booked other tickets for the movie on the correct day. Since Vitality only allows me to gain one benefit per movie, I had to pay full price for those tickets.</p> <p> </p> <p>So, instead of two tickets costing R70, the whole outing is costing me R204.</p> <p> </p> <p>This is monopolistic, predatory behaviour and is so, so disappointing.</p>

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Replies (2)
Ster-Kinekor
Ster-Kinekor's reply25 Jan 2017, 20:00
Official

We apologise for the inconvenience caused,as from now we can change the booking for the customer through the cinema.

's update28 Jan 2017, 15:08
Reviewer Update

Thank you, that is wonderful news!