No refund give for money taken off my account by Ster-Kinekor

On the 19st July 2019 i tried to make a booking for the Lion King movie on the 20th of July 2019. I proceeded with the payment, and got the OTP, the website that said that the payment was unsuccessful and but the money got taken off my account for some reason. I called the customer care line the evening and the customer care agent said the money will be reversed within 24 hours and that they will call me back to confirm this. Its the 22nd of July and I still havent received my refund or any feedback from Ser-Kinekor. This is honestly unfair that money gets taken off ones account without Ster-Kinekort delivering on their product. I called today and yet they mentioned that they still working on it....This is clearly a case where they were overbooking the cinema again.... and lastly your Customer service is honestly terrible and i dont think that i will make use of your services again.

Can you please resolve this matter ASAP my case number is CAS-206499-Y2Y6J6 and all my details has been attached to this respective case number.