No Projectionist - No Movie

I arrived on time for Batman v Superman to sit in a dark cinema staring at a blank screen for 30 minutes. Everyone in the cinema had to leave the cinema to call upon a manager for answers.<br> <br> How does the manager not come down and explain and apologise? Why do we have to listen to other staff explain that there is no projectionist on duty? The manager comes down and says \some people want vouchers, others want refunds and i cannot help everyone at once!\" <br> <br> What kind of level of awful service am i dealing with? They want to refund me for the movie but what about my popcorn? My coke? My petrol that i drove to be here??????<br> <br> No apologies no nothing! Looong queue for a refund also! I expect this to be remedied! Asap.<br> "