1 reviews | Active since Mar 2015
No personal touch at Customer Care
<p>Spoke to Lee Williams at around 10:52 on 17 March 2017 to discuss a payment I made through the useless app. Payment went off however the booking was not reflecting. She gave me all the details I had to do to dispute this payment however her service delivery is pathetic. Upon hearing her greeting I asked how she was and she ignored me completely and continued to ask how she can help and this already gave me that impression that she and ster-kinekor cleary do not care about relationship building. What is wrong with just replying as to how you are and how the client is. </p> <p>I doubt I will ever make a booking through the app. I don't want anything to go wrong with my account to end up calling customer care and to speak to an agent that clearly is not in the correct industry.</p>
Dear Riaaz
Please accept our sincerest apology for the trouble and inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at delivering the best and greatest movie experience and customer service. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It`s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Dear Riaaz
Please accept our sincerest apology for the trouble and inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at delivering the best and greatest movie experience and customer service. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It`s our goal to retain you as a satisfied customer and will hope to serve you again in the future.