QJ
Quintin J
1 reviews | Active since Dec 2011
14 May 2015, 10:21
No Movie No Refund
Movie did not play due to technical problem, 45 minutes later customers had to ask what is happening no communication from management. Manager refused to refund customers who paid by card and claimed there are no vouchers to give for snacks purchased and not enjoyed during the movie. I phoned the SK complaints call centre the same day and have had no feedback.
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Ster-Kinekor's replyOfficial
14 May 2015, 14:37Hello Jaffe69,
Thank you for reporting this. We apologize for the inconvenience caused to you.
Your complaint has been forwarded to the relevant department who will revert back to you soon.
Regards,
Ster-Kinekor
Thank you for reporting this. We apologize for the inconvenience caused to you.
Your complaint has been forwarded to the relevant department who will revert back to you soon.
Regards,
Ster-Kinekor
Ster-Kinekor's reply14 May 2015, 14:37
Official
Hello Jaffe69,
Thank you for reporting this. We apologize for the inconvenience caused to you.
Your complaint has been forwarded to the relevant department who will revert back to you soon.
Regards,
Ster-Kinekor
Thank you for reporting this. We apologize for the inconvenience caused to you.
Your complaint has been forwarded to the relevant department who will revert back to you soon.
Regards,
Ster-Kinekor