NO GENERATORS AND EMERGENCY PROCEDURE

Good day, I have been trying to get through to ticket line unsuccessfully since Saturday evening.<br> <br> My family and I were in a movie at the Zone in Rosebank on Saturday, and just 20 minutes into the movie, there was a power cut (loadshedding)<br> <br> Firstly: the cinema was extremely busy due to the fifty shades of grey movie, but there was no separate refreshments queue for the children and adults watching other movies, so we had to wait half an hour just to get glasses, which we eventually received by going to prestige (staff were extremely rude and told us to get glasses at the other queue, but eventually they let us purchase them there. no time to even get popcorn because of long queues and the fact that we had already missed the start of the movie, after waiting for half an hour). <br> Secondly: Once the lights had gone off, the cinema was pitch darkinside.Why are there No emergency lights to enable people to move out safely? What if somebody is injured and is left in the dark?<br> You really need to put an emergency procedure in place, if there isnt one & ensure that staff is well trained in this. Now how do i get tickets refunded? ticketline disconnects you after high call volume msg