No Feedback Received Regarding Refund,

On 08 March 2015 at approximately 9:30, I went online to Ster-kinekor to book 4 tickets for the Fast and Furious 7 for the 05 April 2015 for the 20:00 show at Gateway. Everything was fine, until it came to payment. I selected the FNB Cell point payment and continued to follow the prompts. I received an sms from Ticketline confirming the funds where paid over but the normal reference which is normally emailed did not come through to my email. <br> <br> I immediately completed the Ster-kinekor contact page requesting further assistance. On the 09 March 2015, I received an sms from FNB notifying me that the funds of R302.00 was deducted from my account as payment for Ster-Kinekor. At about 10:30, I contacted ticketline for further assistance, I was told by the agent that my booking was not successful and I should book again. She further advised that my refund would be processed in 8 hours. On the 11 March 2015 at 18:00 I contacted ticketline once more to query the status of my refund. I was told by Fikle the team leader on duty that refunds take up to 24hrs. I proceeded to give her my details once more included my debit card details, she advised that she would contact me asap.