No Feedback - Prestige Cinema Complaint

I booked 2 tickets on the 12th Feb at the Prestige cinema at Gateway. The seat I sat on was broken and did not recline, neither did it have the headrest cloth meaning they knew it was broken. I booked Prestige mainly for the luxury of the reclining seat which costs way more than the normal cinema ticket price. I paid a high price for normal cinema experience.<br> <br> I emailed a complained on the 13th Feb. On the 17th of Feb i got an email saying someone will contact me within 48 hours. <br> <br> Here i am 6 days later and nobody has got back to me yet.<br> This is unacceptable customer service!!