No feedback on last complaint as promised

I laid a complaint here on 15 Feb regarding service at Eastgate branch on 15 Feb. I received a response only 4 days later stating someone would be in touch. It is now 10 March and I m still waiting for someone to contact me. And you are supposed to be a company that responds? We went back the following weekend and the service and total experience in buying tickets and snacks is so unpleasant. Do you even know how your customers feel about this experience? There were so many other people unhappy and complaining. I want someone to have the decency and common courtesy to actuallly pick up the phone and call me back. I do not appreciate spending my money on your overpriced business only to be treated so poorly.