No Feedback after complaint

I wrote a complaint on Hello Peter and recieved below mail: Hello babsnelll,<br> <br> Thank you for reporting this. We apologize for the inconvenience caused to you. <br> <br> Your complaint has been forwarded to the relevant department who will revert back to you soon.<br> <br> Regards,<br> Ster-Kinekor<br> <br> SAD TO SAY NO CALL WAS RECIEVED UP TO DATE! AS IF THE SERVICE WAS NOT POOR ENOUGH THEY ALSO DONT HAVE A CUSTOMER SERVICE DEPARTMENT. WILL NOT WASTE MY MONEY ON THEM AGAIN