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I want to lodge this complaint against Ster-Kinekor Gaming Department. I have placed an order and paid for it on the 30.11.2015, I received the order on the 3.12.2015 without one item so I phone Therisa immediately to notify her about this , she rep**** that the order was shipped the same day, after numerous phone calls up to now I have not received the item. This morning I have spoken to Therisa again and she rep**** it was shipped today 9.12.2015. I have regeusted for the delivery to take place today as my customer I waiting for a week now. I also ask Thersia to get back to on my request, again she failed to get back to me. I also requested two months ago for my credit on paper as there where items that I have not received in October and November. Up to mow I also have not received any formal statement of my credit.