No delivery leaves a sour taste

On Friday evening my girlfriend and I had a date night. What was initially a great idea, turned out to be a disaster thanks to Ster Kinekor - Brooklyn. We went for a nice dinner first, to catch the 20:10 movie of "I can only Imagine". After rushing our dinner to make the movie, we sat in the movies, waited and waited. Lights went off, but nothing happened. After 10 minutes, staff came in, apologized to us about the delay and said they will try for another 10/15 minutes and then we unfortunately need to be given a refund. Absolutely horrible. After rushing my dinner, I had to rush to the movie, yet nothing was delivered. What I don't understand - surely you guys do checks and have measures in place for instances like this? Why would you sell a ticket if it isn't working? You wasted our time, where if we knew it didn't work, we would have bought a different ticket and still enjoyed a movie. After we received our refund, it was already 9 and we had to wait till 10 for the next movie. Really a bad experience and left a sour taste in our mouth.