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patrick W

1 reviews | Active since Jul 2011

25 Apr 2018, 08:45

no customer service, lack of everything

yesterday 24/04/18 i took my wife to watch black panther a ster kinekor in Cape Gate, and what a terrible experience. being parents one does not always have a chance to watch a movie and when you do you need to make sure that you have a sitter for your kids. last night we did just that and decided to visit cape gate cinema. we made arrangement to watch the last show which was 8:30 and what a mistake to go to cape gate. after purchasing our tickets we proceed to get popcorn only to find out that it was the last batch of popcorn which was cold and stale. i waited 10 mins for a manager and he never arrived because he was busy, he sent a lady by the name of Zintle Dingiso who was so rude and unhelpful. myself and 3 other customer wanted a fresh batch however we were told that they cleant the machine and where not making another batch as they are closing for the night. why have a late show if you not going to give fresh stock. secondly the cinema was so cold and if was not a comfortable cinema experience, especially with ster kinekor alway raving about how great the experience is. lastly the toilet, it was so horrible that i could not even contain it. this is seriously a cinema that i would not recommend anyone to go to i would not even recommend ster kinekor as a group to anyone as well.

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Replies (2)
Ster-Kinekor
Ster-Kinekor's reply25 Apr 2018, 16:43
Official

Dear Patrick,

We thank you for bringing the matter to our attention.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Sterkinekor

pW
patrick W's update04 May 2018, 13:12
Reviewer Update
i received a call and email from your company. still not happy Gift wanted me to come again to as the experience will be better, he advised that there should have been someone manning the bathroom however there was no one. i wish ster kinekor could refund my money. who ever reads this should not spend there money at Ster Kinekor, we should show these corporates that they should work on there customer experience and not promote a service that they cannot deliver. it is because of us the client that they make millions every month. so why do we get 3rd rated service and pay such crazy prices. why should i spend money at your cimena again in the hope that your service is better, it should be better from the offset. you have lost a client and i will tell all my family and friends about it because you cannot even resolve my issue.