NO CUSTOMER SERVICE, INCONSIDERATE STAFF, RUDE MANAGERS

<p>I booked tickets for my children to watch a movie at Gateway Ster-Kinekor on 29 June 2017 at 17:15. I did the booking online, as it is more convenient. I booked them seperately, as my son initially did not want to watch the movie. Due to some issue, obviously at Ster-Kinekor end, I did not receive any confirmation about the second booking, but my bank account was debited immediately. I called the "customer service" number, and after giving them all the details, they found my booking and gave me the booking reference to input into the self service centres. My kids get to the cinema and the booking reference does not go through. So I called the "customer service"number again and explain whats happening at the cinema. The lady tells me that there is nothing that customer serviuce can do to help, and that I must book another ticket and then request a reimbur*****t for the other. What nonsense! I thanked the lady and proceeded to end the call, at which point she asks "Mam, can I ask you a question". I responded with "No, not at the moment because I have 3 children at the cinema who cannot watch a movie because you cannot help me". I called my daughter and asked to speak to the manager at Gateway Mall Cinema. I think her name was Nosipho. I explained that customer service had picked up my booking, and had given me the reference that my kids had used, and all she said was "There is nothing I can do". I asked her to please call their customer service and speak to the lady Lee, who had helped me to confirm my booking. The Gateway Ster-Kinekor manager said to me "I will assist them when I am done with what I am currently doing", which made me so irritaed, because customer service is making sure your customers are getting what they paid for. With all the copyright theft and piracy and freely available access to online movies, you would think that an establishment which is definitely feeling the crunch, would go out of their way to assist and make sure people come back. This lady at the store was unmoved by my plight, and was not afraid to say "I am too busy to help you now" I even asked her if someone else could call the call centre while she was busy. She then cut the call. Sterkinekor, I am utterly appauled by your service and disregard for your loyal patrons. Furthermore, you bring us the best in experience with IMAX and Cinema Prestige, but your customer service cannot deliver customer service. Why offer online booking option if you are not equipped to render after sales support. If your customer service could pick up my booking, and your store could not, the least they could do is communicate with one another and I not asked to " rebook another ticket" . What about people who cannot afford to book another ticket? </p>