No Customer Service at All! and Very Unprofessional Stuff

I am a great movie fanatic, and when i got often to cinema and watch a movie and this is what happened exactly this past Saturday, i visited Ster-Kinekor Sterland in Pretoria around 15h00, i got so excited that i decided to book a late movie that was scheduled to start at 16h45, so that i could at least give me time to have a quick lunch with friends from 15h30 till 16h20 before the movie opening time. But Unfortunately i experienced the worst service ever at this branch that its stuff its mostly young, but they lack lot of professional customer service matureness, i stood in queue for almost 25 min where there was a lot of us standing by, with only one lady assisting, as i could not use a self service because i had cash with and i did not bring in my debit cards, as i we all started complaining, i requested in one of the cleaning ladies for the manager, she then quickly went to call this guy that came and said he was the manager, i asked him that could he do something about the queue as we cant stand so long and much time and only 1 person is assisting at the cashier, he did not even apologized he just answered me " as you can see i just got here now from home i don't know what is happening so you will have to wait, and i rep**** him, how can you ask me to wait i have lots to do, please ( i pleaded him) do something about this you the manager right?? - he simply ignored me, by the time he left a group of ladies apparently starting their shifts at that time started to call "next customer", by the time i was called by the cashier who saw my frustration her name is ASANDA DANGAZELA, i was expecting at least an apolofgy from her which i did not, she helped me in a manner that she just wanted to get rid of me, she did not greet me, she did not apologized for the inconvenience (although it was not her fault) as i paid i was even more frustrated i asked her if i could swipe my card for points!, she rep**** and said: "i have processed the payment" " nothing i can do, next customer please". Later on at the cinema room, i even found myself been dissatisfied with this type of Branch, there was a broken broom in between the passage opposite the chairs, i wonder i was the only one who spotted that alone, and many more other aspects.

Dear Ster-Kinekor Management, is this the type of service you are providing for us South African and the general public, cause as per this particular Branch Ster-Kinekor Sterland its a disguise, im so disappointed first with the attitude and no customer service from your employees in particular ( Asanda Dangazela & manager on duty), i m not even going to mention the hygiene of the branch itself, i myself particular i will never use this branch to watch my movies with friends and family.

Date of Movie was : 12/08/17 Time:16:17 (Time of ticket purchase) Reference number: 363585 Served by: Asanda Dangazela