No customer Service

My family I joined the SK Club where is states clear as day that you get a free movie which i understand they say we did receive because we paid for just the movie which is the activation but if you go to the movies at different times and see different movies (3D being more expensive) the cost is different so you can't say that the movie is the activation because then activating the card will have different costs. I also noticed that we did not receive any points for the movie or our bonus points for joining.<br> I called the call centre about all the above and was told that someone would get back to me, which never happened. I then called them back and they were still unable to explain to me how the free movie worked as well as why i did not have any points showing on the receipt. I was then put through to a supervisor (Luleka was her name), i asked her to check the points on my card and according to her they were not activated!!! The solution to the problems was that I had to go back to the cinema where we registered. My question is why must I, the customer fix their mistakes??? That is the last time ster kimekor will ever see us again.