No assistance in redeeming tickets.

We made a booking online to avoid long ques. Upon arrival at the cinema, load shedding had struck to our luck. Notifications on the walls, as well as the staff notified us that we can redeem a voucher so that we may return for a film at a later stage. The staff was not extremely helpful but after enough enquiry we were informed that our booking was at Festival Mall. We double checked our site and browser history and everything was listed under \The Grove"mall. We were given a number to contact"