Movie stopped and no staff to help

We have come to experience pathetic customer service/care today at your Newtown Junction cinema on 24/07/2018 .

My partner and I bought tickets for a 19:45 show of Skysc****r, ofcos with that we bought snacks. Two thirds into the movie the screen went black but the was sound. About 2minutes later the sound went off as well. We set there in the dark for a good 20munites with none of the staff members coming to attend to the problem.

I went out of the cinema to look for any of the staff members to assist with this problem and there wasn't anyone there. All the shatter doors to the sales counters were already closed. Seeing that there was no one to assist us, my partner and I left and we are very unhappy because we have spent money to watch a movie but we could not see it to the end because of whatever issues were there and staff which was not available to attend to this problem.

I am likely to advice those around me not to visit that specific cinema. It seems like such is the order of the business at Newtown Junction