LT
Leo T

1 reviews | Active since Nov 2013

20 Feb 2018, 21:21

Movie Not Playing

Ster-Kinekor Cape Gate

Due to technical difficulties the movie did not play. After an HOUR I asked the manager what was going on they had snotty responses and they had no one on-site that was technically proficient to fix the issue. They did not tell anyone that they cannot fix the issue, we just sat there in a HOT cinema with NO AIRCON and waited.

The attitude was very poor. All we got was "do you want refund or re-schedule?" not a sorry...not a "here is complimentary tickets for our fault" nothing....just "you can have refund or a re-schedule"

If I could I would give them a -5 for their ****ty attitude and poor handling of the situation.

Thanks for the 60 minutes of wasted time that I could have spent at another cinema actually WATCHING THE MOVIE!!!!

0
Replies (1)
Ster-Kinekor
Ster-Kinekor's reply22 Feb 2018, 10:02
Official

Dear Leo

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Ster-Kinekor