MOVIE NIGHTMARE

My family and I went to Ster Kinekor Blue Route on Monday, 2 May to watch the Jungle Book We ordered our tickets online to avoid any delays. However, we waited an unbelievably looong time in the queue for our popcorn etc. The staff took about 8 - 10 minutes to help clients in my queue. I then stopped a staff member and complained...and also pointing out that we had now missed 15 minutes of the movie...he shrugged his shoulders and told me there's too little people on duty and machines are offline. I asked him to call the manager and am still waiting. After waiting another 10 minutes to be served...by a unsmiling assistant...who also informed me that they had run out of certain items that I wanted...I was given my 2 Large Combo's with no smile cracked as yet! Upon arrival at the popcorn 'stations' there was only 1 spice shaker to be shared amongst 20 people. Another 10 minutes wait....... After missing almost 30 minutes of the movie...the slushy was horrible, zero-flavoured popcorn...and to top it all off...we could only drink the slushy when the movie ended as it was frozen solid. What a waste of my time and moey as well as a ruined experience of this much anticipated movie!!! :( A response would be appreciated